Dluxlink Internet Services

502 W. Emma Ave. Springdale , AR 72764

 

 ACCEPTANCE OF POLICIES THROUGH USE

By using Dluxlink Internet Services, you signify your agreement to all policies, conditions, and notices contained or referenced herein. We reserve the right, at our discretion; to update or revise these policies so please check them regularly for changes. Your continued use of the service following the posting of any changes to the policies constitutes acceptance of those changes. This agreement represents the complete agreement and understanding between Dluxlink Internet Services and Customer and supercedes any other written or oral agreement.

 

BILLING/TERMS/TERMINATION

The Dluxlink billing period is one month and the billing cycle begins on the day the account is activated.

Service payments will be submitted in advance of receiving services. Delinquent accounts are those that remain unpaid 10 days after invoicing. If an account is delinquent for 30 days, Dluxlink reserves the right to delete the account and all associated files. Once deleted, all record and files in your account are not accessible or recoverable.

Dluxlink will invoice all accounts. You are responsible for remitting payments to Dluxlink before the next billing cycle to extend your service. Note that if your account is blocked or deleted due to non-payment and you remit payment after the due date, the payment will be applied to the past due invoice. The account will not be credited for the time the account was blocked.

A late fee of $5.00 will be assessed on all past due accounts. Accounts that have been blocked or deleted for non-payment will be charged a $10.00 reconnect fee.

Customer is responsible for all fees up to the date of cancellation of the services. Notification of cancellation must be received at least 5 business days before the end of the billing cycle. Accounts can only be cancelled at the end of the billing cycle; no partial refunds are given. If the account is on semi annual or annual billing Dluxlink will carry you through the current month and a refund will be given for the remaining months.

 

Customer may change the method in which they are being billed. Notification must be received at least 5 business days before the end of the current billing cycle.

 

Service Call Charges will be applied to the clients selected billing type, credit/debit card or paper billing.

Dluxlink will charge a $25.00 NSF fee for all checks or automatic drafts that are returned to us unpaid from the bank. Any automatic draft that is returned will automatically be switched to paper billing and an invoice mailed to Customer.

 

The only person authorized to make changes on the account is the person whose name is on the account. If Customer would like to add additional people it must be submitted in written or email form to the Billing department.

 

Should someone opening a new account mention that you referred him or her to us, you are entitled to a credit on your monthly bill. This credit will be posted once the new member has paid their second month’s bill. Credits can be carried forward to the next billing period, but cannot be redeemed for cash.

 

If Customer is going to be gone for a period of ten days or longer they may contact Dluxlink and have their account put on hold. This will suspend the billing for that time frame. Billing will restart once Customer has contacted Dluxlink to reestablish connection.

ACCOUNT AND AGREEMENT TERMS

This agreement shall remain in effect until Customer terminates his/her account or Dluxlink cancels Customer's account. In addition, Customer shall notify Dluxlink in writing or by email of any changes in the account information, such as address or phone number.